Terms & Conditions

These Terms & Conditions ("Terms") govern reservations, stays, and use of the website of The Owl Cave Hotel ("the Hotel", "we", "us"). By requesting a reservation, completing a booking, or staying with us, you agree to these Terms.

The Owl Cave Hotel is a six-room boutique cave hotel at İsali - Gaferli - Avcılar, Aydın Kırağı Sk. no:24, 50180 Göreme/Nevşehir Merkez/Nevşehir. You can reach us by phone or WhatsApp on +90 541 606 1232, or by email at cappadocia@theowlhotels.com.

1. Who these Terms apply to

These Terms apply to stays booked through this website, by phone, WhatsApp, email, or with our team in person. They also apply to use of theowlcavehotel.com and any pages we operate. If you book for other guests, you confirm that they have read these Terms and that you have authority to accept them on their behalf.

2. Reservations and confirmation

A request on this website is not a confirmed booking until we accept it. The booking form opens WhatsApp with your stay details. Reservations are confirmed when concierge writes back by WhatsApp or email.

We may ask for a valid credit or debit card to guarantee the room. We may refuse or cancel a request if the dates are unavailable, the card cannot be verified, or the information provided is incomplete or misleading.

Please check the confirmation carefully. Room type, dates, guest names, and rate conditions on the confirmation are the terms of your stay. Tell us at once if anything is wrong.

3. Rates, taxes, and payment

Rates are shown at the time of booking and may be quoted in euro, Turkish lira, or US dollars. Unless we say otherwise, rates include homemade Turkish breakfast and the taxes applicable on the day you book. Local charges introduced after booking, if required by law, may be collected at the Hotel.

The amount due, payment method, and any prepayment are those stated on your confirmation or at check-in. We do not publish a single cancellation or deposit rule on this page because they follow the rate you chose. Extra services arranged during the stay (experiences, transfers, or other concierge help) are billed separately unless we confirm they are included.

4. Changes, cancellation, and no-show

Changes and cancellations follow the rate conditions shown when you booked and repeated on your confirmation. Ask us in writing (email or WhatsApp) if you need to change dates or the number of guests. We will confirm what is possible and whether the rate changes.

• If you cancel inside a non-refundable or restricted period, the charge on your confirmation applies.
• If you do not arrive and do not cancel in time, we may charge a no-show according to the same rate conditions, usually up to the first night or the stay, as stated on the confirmation.
• Early departure does not automatically entitle you to a refund for unused nights.

We will try to help if travel is disrupted, but we are not obliged to waive a published cancellation rule unless the rate or Turkish law requires it.

5. Check-in and check-out

Check-in is from 14:00. Check-out is at 11:00. Early arrival or late departure can be requested and is subject to availability. We may charge for a late check-out if the room cannot be released in time for the next guest.

We may ask for a passport or national ID for each adult at check-in, as required for tourist accommodation in Turkey. The name on the reservation should match the guest who stays.

6. The rooms

The Hotel is a historic cave dwelling carved from volcanic tuff. Rooms differ in size, light, and layout. Some open to a balcony or terrace. A few have no window. We describe this on the room pages and, if you ask, before you book. By confirming a room you accept the character of that cave, including uneven floors, stairs, low thresholds, and natural stone that is not perfectly smooth.

Occupancy must not exceed the maximum shown for the room. Extra beds or cots are only available if we confirm them in advance.

We assign the room type you booked. We do not guarantee a specific cave number unless we confirm it in writing.

7. Breakfast and hotel services

Homemade Turkish breakfast is included in the room rate unless your confirmation says otherwise. Meal times are given at check-in and may change with the season. We do not operate a spa, hammam, or wine cellar.

Wi-Fi is provided for reasonable guest use. We do not guarantee speed or uninterrupted service.

8. Experiences and third-party services

Balloon flights, valley tours, quad safaris, and transfers can be arranged from the Hotel. Unless we say we are the operator, these are provided by licensed third parties. Their own terms, safety rules, and age or health limits apply.

Pickup times and flight status for balloon mornings are confirmed the day before. Weather can cancel a flight for safety. If a flight we arranged does not go ahead, the operator’s refund rule applies — usually a full refund of that activity. The following day is not guaranteed.

We are not responsible for the acts, delays, or omissions of third-party operators, except where Turkish law says otherwise.

9. Guests, children, and pets

You are responsible for the conduct of everyone on your reservation. We may refuse check-in or end a stay, without refund of unused nights, if a guest is abusive, damages the property, or puts others at risk.

Some experiences are not suitable for young children or pregnant guests. Those limits are stated on the experience pages.

Pets are not accepted, except where required by applicable law.

10. Smoking, damage, and belongings

Smoking, including electronic cigarettes, is not permitted inside the cave rooms or enclosed indoor areas. Please use any outdoor area we indicate at check-in.

You are responsible for damage, loss, or extra cleaning beyond ordinary wear that we can reasonably attribute to your stay. We may charge the card used to guarantee the booking after we have told you of the amount.

Keep valuables with you or ask us where they can be held. The Hotel is not liable for loss of unattended belongings except as required by Turkish law.

11. Accessibility

The building is historic stone. Some rooms involve stairs, uneven floors, and limited doorway height. Tell us before you book if you need a more accessible room. We will be honest about what the house allows. Further detail is on our Accessibility page.

12. Force majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including severe weather, official restrictions, fire, flood, earthquake, epidemic, or failure of public utilities. In those cases we will try to move your stay or, where we cannot host you, refund prepaid nights we have not delivered, unless a different rule is required by law or by the rate you booked.

13. Website use

Content on this website — text, photographs, marks, and layout — belongs to the Hotel or its licensors. You may not copy it for commercial use without written permission. Room photographs and descriptions are provided in good faith; natural light, stone, and seasonal conditions can differ from the screen.

Do not misuse the site, attempt unauthorised access, or use it to send harmful or unlawful material. We may suspend access if we believe the site is being abused.

Links to maps, booking tools, or other sites are provided for convenience. We are not responsible for third-party websites.

14. Privacy

We collect only what we need to host your stay and to answer you: name, contact details, dates, and reservation notes. Booking data is processed through Butiksoft and is not sold. How we handle personal data is set out in our Privacy Policy.

15. Liability

Nothing in these Terms limits liability for death or personal injury caused by our negligence, or any liability that cannot be limited under Turkish law. Subject to that, we are not liable for indirect or consequential loss, or for loss of enjoyment, to the fullest extent permitted by law. Our total liability for a stay is limited to the amount you paid us for that stay, except where the law requires more.

16. Changes to these Terms

We may update these Terms from time to time. The version on this page on the date you confirm a booking applies to that stay. Continued use of the website after a change means you accept the updated Terms for website use.

17. Governing law

These Terms are governed by the laws of the Republic of Turkey. Courts of Nevşehir have jurisdiction over disputes arising from a stay or from use of this website, without prejudice to any mandatory consumer rights that apply to you.

18. Contact

The Owl Cave Hotel
İsali - Gaferli - Avcılar, Aydın Kırağı Sk. no:24, 50180 Göreme/Nevşehir Merkez/Nevşehir
Phone / WhatsApp: +90 541 606 1232
Email: cappadocia@theowlhotels.com